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Items where Author is "SAPUTRA, OTNIEL DENNY OKTA"
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Thesis
SAPUTRA, OTNIEL DENNY OKTA (2000) ANALISIS PANDANGAN KARYAWAN TERHADAP KUALITAS PELAYANAN RUMAH SAKIT ANTARA SEBELUM DAN SESUDAH PENERAPAN PENGENDALIAN MUTU TERPADU BERDASARKAN LIMA DIMENSI KUALITAS PELAYANAN (STUDI KASUS RS. ST. ELISABETH SEMARANG). Other thesis, Prodi Manajemen Unika Soegijapranata.