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Items where Author is "KRISTIYANTO, ERIK"
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Thesis
KRISTIYANTO, ERIK (2008) INOVASI PELAYANAN MELALUI ANALISIS KEPUASAN KONSUMEN DITINJAU DARI DIMENSI KUALITAS PELAYANAN PADA USAHA RENTAL SOUND SYSTEM DRAGON 85. Masters thesis, PROGDI MAGISTER MANAJEMEN UNIKA SOEGIJAPRANATA.