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Items where Author is "HarsonO, Johny Sugiharto"
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Thesis
HarsonO, Johny Sugiharto (2009) ANALISIS MOMENT OF TRUTH DAN SERVICE EXPERIENCE YANG DIALAMI PENGUNJUNG SERTA EKSPLORASI WORD OF MOUTH PASCA KUNJUNGAN DI KAMPOENG BATIK LAWEYAN SURAKARTA. Masters thesis, PROGDI MAGISTER SAINS MANAJEMEN UNIKA SOEGIJAPRANATA.