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Items where Author is "Gunawan, Adeline"
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Thesis
Gunawan, Adeline (2011) ANALISIS GAP PERCEIVED-EXPECTED KUALITAS PELAYANAN, KEPUASAN BERDASARKAN PERSEPSI, DAN LOYALITAS PELANGGAN BENGKEL ASSA BARU DIESEL SEMARANG. Masters thesis, PROGDI MAGISTER MANAJEMEN SEOGIJAPRANATA.