KUSUMA, ARYA PASCAL PURWO and RENALDO, KEVIN (2025) ANALISIS KINERJA ANGKUTAN FEEDER DI KOTA SEMARANG (STUDI KASUS KORIDOR F3 RUTE PENGGARON – BANYUMANIK). S1 thesis, UNIVERSITAS KATOLIK SOEGIJAPRANATA.

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Abstract

Transportation plays a crucial role in people's lives. One example is the feeder bus service of Trans Semarang, with its newest route being Corridor F3 Penggaron – Banyumanik in Semarang City. This study analyzes the level of customer satisfaction and the operational performance of the Trans Semarang Feeder Bus on Corridor F3 using the Customer Satisfaction Index (CSI) method and service standards based on the Decree of the Director General of Land Transportation No. SK.687/AJ.206/DRJD/2002 and the Minister of Transportation Regulation No. PM 98 of 2013. The research employs dynamic surveys, static surveys, and questionnaires distributed to Route F3 Feeder users using the simple random sampling technique involving 100 respondents. The scale used for questionnaire follows ISO 10004:2008 international standard. The research results indicate a CSI value of 75.262 percent, which falls within the "satisfied" criteria. The operational performance level of the Feeder F3 Bus Trans Semarang service, as measured by the average peak-hour load factor on weekdays, stands at 81.157 percent, meeting the required standard of at least 70 percent. However, the load factor during offpeak hours on weekdays and weekends has not met the standard. The average travel time of 1.25 hours complies with the standard, which sets an average duration of 1,0-1,5 hours. The average transport speed of 24.321 km/h meets the standard, which requires a minimum of 20 km/h. The average headway during peak hours is 8.357 minutes, while off-peak headway is 8.000 minutes—both meeting the standard maximum limits of 15 and 30 minutes, respectively. Overall, the headway averages 8.238 minutes. The average waiting time is 4.119 minutes, which falls within the acceptable range of 2 to 5 minutes according to the applicable standard.

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