Extending ECM with Quality Factors to Investigate Continuance Intention to Use E-learning

Prasetya, FX Hendra and Widiantoro, Albertus Dwiyoga and Harnadi, Bernardinus and Nugroho, Agus Cahyo (2021) Extending ECM with Quality Factors to Investigate Continuance Intention to Use E-learning. IEEE Explore. ISSN Electronic ISBN:978-1-6654-2155-3 Print on Demand(PoD) ISBN:978-1-6654-2156-0

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Abstract

This paper has purpose to investigate the impact of quality factors on satisfaction and continuing intention in using e-learning system. The study employs expectation–confirmation model (ECM) to express the effect of Information Quality, System Quality, Service Quality on Confirmation and Satisfaction and adds Perceived Usefulness and Self efficacy to reveal their effect on Satisfaction. The proposed model was tested using 325 respondents. They are young people that live in digital native culture. The analysis of data was carried out in two stages, the first stage is validity and reliability checking to perform correlation analysis of variables when pass the checking. The second stage, the causal effects of variables are examined using Structural Equation Modelling (SEM) using Partial Least Square (PLS). The findings of the study reveal quality factors as the determining factors for the confirmation of the satisfying and using e-learning continually. The confirmation also was determined by the perceived usefulness of the system and the self-efficacy in using the system. The findings disclose the quality of e-learning system is prominent factor on continuance intention to use the system.

Item Type:	Article
Subjects:	000 Computer Science, Information and General Works
Divisions:	Faculty of Computer Science > Department of Information Systems
Depositing User:	Mr Hendra .
Date Deposited:	12 Oct 2023 01:48
Last Modified:	12 Oct 2023 02:02
URI:	http://repository.unika.ac.id/id/eprint/33266

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