Efek Organizational Citizenship Behavior (OCB) Yang Ditinjau Dari Persepsi Kualitas Interaksi Atasan Bawahan Sebagai Variabel Yang Memediasi Pengaruh Komunikasi Organisasi Terhadap Stres Kerja

Rubiyandono, Andreanus Pungkas (2019) Efek Organizational Citizenship Behavior (OCB) Yang Ditinjau Dari Persepsi Kualitas Interaksi Atasan Bawahan Sebagai Variabel Yang Memediasi Pengaruh Komunikasi Organisasi Terhadap Stres Kerja. Other thesis, UNIKA SOEGIJAPRANATA SEMARANG.

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Abstract

Basically Organizational Communication should have an effect on work stress, but from the results of previous research shows that it is inversely proportional to the existing concept. Therefore, the researcher conducted additional mediation variables that would examine the relationship between organizational communication and work stress, namely Organizational Citizenship Behavior (OCB) which was reviewed by Perception of Quality of Interaction Interaction - Subordinate. Organizations with employees who have good OCB will have better performance than other organizations. The researcher was interested in examining the influence of Organizational Communication on Job Stress in manufacturing companies in the city of Semarang with the role of Organizational Citizenship Behavior (OCB) which was viewed by Perceptions of the Quality of Interaction of Superiors and Subordinates as mediators. The result shows that organizational communication is an individual perception of communication conducted by superiors in job descriptions, commitment and coordination to subordinates does not affect the individual's perception of interpersonal relations in terms of willingness to help without coercion between superiors and subordinates. This happens because companies already have a culture that directly makes employees or employees in the work environment willing to help, not willing to help because of the interaction process in that environment. So from that the role of Organizational Citizenship Behavior (OCB) reviewed by Perception of Quality Interaction - Subordinate has not become a mediator in the relationship of Organizational Communication to Job Stress. Keywords: Organizational Communication, Organizational Citizenship Behavior (OCB) and Job Stress

Item Type: Thesis (Other)
Subjects: 100 Philosophy and Psychology > 150 Psychology > Job Stress
Divisions: Faculty of Economics and Business > Department of Accounting
Depositing User: Mr Lucius Oentoeng
Date Deposited: 22 Nov 2019 01:43
Last Modified: 22 Nov 2019 01:43
URI: http://repository.unika.ac.id/id/eprint/20197

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