Items where Author is "SARASWATI, DIAN KURNIA"

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Thesis

SARASWATI, DIAN KURNIA (2008) THE ROLES OF CUSTOMER SERVICE REPRESENTATIVES IN HANDLING CUSTOMERS' COMPLAINTS AT PLASA TELKOM PAHLAWAN, SEMARANG. Other thesis, Prodi Sastra Inggris Unika Soegijapranata.

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