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Ananta, Ignatius Rio (2009) CUSTOMERS’ OPINION ON ELECTRONIC TICKETING SYSTEM AT BATAVIA AIR. Diploma thesis, Prodi Sastra Inggris Unika Soegijapranata.
Ananta, Ignatius Rio (2009) THE USE OF ELECTRONIC TICKET AT PT. METRO BATAVIA TO INCREASE SERVICE QUALITY. Other thesis, UNIVERSITAS KATOLIK SOEGIJAPRANATA.