Budihardjo, Edward (2008) PENGARUH TRAINING TERHADAP LOYALITAS PELANGGAN PADA HOTEL GRAND CANDI DENGAN VARIABEL PERMEDIASI KUALITAS LAYANAN ”. Other thesis, Prodi Manajemen Unika Soegijapranata.
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Abstract
Dewasa ini, dengan makin canggihnya teknologi dan kemampuan manusia, persaingan dalam dunia bisnis menjadi semakin ketat. Hampir seluruh aspek bidang bisnis mengalami persaingan, begitu juga dengan bisnis jasa perhotelan. Saat ini hotel yang menyediakan berbagai layanan perhotelan sangatlah banyak. Untuk itu, perlu diadakan analisis mengenai kualitas layanan yang diberikan hotel tersebut kepada para pelanggan.
| Item Type: | Thesis (Other) |
|---|---|
| Subjects: | 600 Technology (Applied sciences) > 650 Management > 658 Management > Consumer Behavior |
| Divisions: | Faculty of Economics and Business > Department of Management |
| Depositing User: | Mrs Ratnasasi Wijayanti |
| Date Deposited: | 12 Apr 2016 07:18 |
| Last Modified: | 12 Apr 2016 07:18 |
| URI: | http://repository.unika.ac.id/id/eprint/8276 |
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