KLAVERT, IRENE (2013) ANALISIS KEPUASAN KONSUMEN TERHADAP LAYANAN DEALER YAMAHA AGUNG (STUDI KASUS PADA YAMAHA AGUNG CABANG PENGGARON, SEMARANG). Masters thesis, PROGDI MAGISTER SAINS MANAJEMEN UNIKA SOEGIJAPRANATA.
|
Text (COVER)
07.90.0001 Irene Klavert COVER.pdf Download (550kB) | Preview |
|
![[img]](https://repository.unika.ac.id/style/images/fileicons/text.png) |
Text (BAB I)
07.90.0001 Irene Klavert BAB I.pdf Restricted to Registered users only Download (212kB) |
|
|
Text (BAB II)
07.90.0001 Irene Klavert BAB II.pdf Restricted to Registered users only Download (327kB) |
|
|
Text (BAB III)
07.90.0001 Irene Klavert BAB III.pdf Restricted to Registered users only Download (206kB) |
|
|
Text (BAB IV)
07.90.0001 Irene Klavert BAB IV.pdf Restricted to Registered users only Download (799kB) |
|
|
Text (BAB V)
07.90.0001 Irene Klavert BAB V.pdf Restricted to Registered users only Download (139kB) |
|
|
Text (DAFTAR PUSTAKA)
07.90.0001 Irene Klavert DAFTAR PUSTAKA.pdf Download (138kB) | Preview |
|
|
Text (LAMPIRAN)
07.90.0001 Irene Klavert LAMPIRAN.pdf Download (711kB) | Preview |
Abstract
Penelitian yang berjudul “Analisis Kepuasan Konsumen Terhadap Layanan Dealer Yamaha Agung “ bertujuan untuk mengetahui kepuasan pelanggan terhadap 5 variabel kualitas jasa yang diberikan oleh bagian penerimaan (service counter) dan bagian bengkel (mekanik) dealer yamaha agung penggaron. Penelitian dilakukan kepada pelaku service dealer sebanyak 100 responden
| Item Type: | Thesis (Masters) |
|---|---|
| Subjects: | 700 Arts and Recreation > 720 Architecture > 725 Public structures > Recreation facilities |
| Divisions: | Graduate Program in Management |
| Depositing User: | Mrs. Frederika Kristin |
| Date Deposited: | 19 Oct 2015 01:54 |
| Last Modified: | 19 Oct 2015 01:54 |
| URI: | http://repository.unika.ac.id/id/eprint/4297 |
Actions (login required)
 |
View Item |
