ANALISIS KUALITAS JASA TABUNGAN MANDIRI PADA BANK MANDIRI CABANG IMAM BONJOL JAKARTA PUSAT

Khanif, Muhammad (2008) ANALISIS KUALITAS JASA TABUNGAN MANDIRI PADA BANK MANDIRI CABANG IMAM BONJOL JAKARTA PUSAT. Other thesis, Prodi Manajemen Unika Soegijapranata.

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Abstract

Kualitas jasa yang diberikan oleh Bank Mandiri Cabang Imam Bonjol Jakarta Pusat bermacam-macam diantaranya tabungan, deposito, pinjaman, wire transfer dan penyimpanan benda berharga atau sering disebut juga deposit box. Dalam dunia usaha tidak satu perusahaapun yang menginginkan pelanggannya untuk tidak loyal terhadap apa yang dihasilkan oleh perusahaan tersebut. Beragai cara dilakukan untuk menciptakan loyalitas pelanggan. Penelitian ini akan memfokuskan pada analisis kualitas jasa tabungan pada Bank Mandiri Cabang Imam Bonjol Jakarta Pusat.

Item Type: Thesis (Other)
Subjects: 600 Technology (Applied sciences) > 650 Management > 658 Management > Marketing Management
Divisions: Faculty of Economics and Business > Department of Management
Depositing User: Mrs Ratnasasi Wijayanti
Date Deposited: 27 Apr 2016 08:43
Last Modified: 27 Apr 2016 08:43
URI: http://repository.unika.ac.id/id/eprint/8992

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