ANALISIS KEPUASAN KONSUMEN TERHADAP LAYANAN DEALER YAMAHA AGUNG (STUDI KASUS PADA YAMAHA AGUNG CABANG PENGGARON, SEMARANG)

KLAVERT, IRENE (2013) ANALISIS KEPUASAN KONSUMEN TERHADAP LAYANAN DEALER YAMAHA AGUNG (STUDI KASUS PADA YAMAHA AGUNG CABANG PENGGARON, SEMARANG). Masters thesis, PROGDI MAGISTER SAINS MANAJEMEN UNIKA SOEGIJAPRANATA.

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Abstract

Penelitian yang berjudul “Analisis Kepuasan Konsumen Terhadap Layanan Dealer Yamaha Agung “ bertujuan untuk mengetahui kepuasan pelanggan terhadap 5 variabel kualitas jasa yang diberikan oleh bagian penerimaan (service counter) dan bagian bengkel (mekanik) dealer yamaha agung penggaron. Penelitian dilakukan kepada pelaku service dealer sebanyak 100 responden

Item Type: Thesis (Masters)
Subjects: 700 Arts and Recreation > 720 Architecture > 725 Public structures > Recreation facilities
Divisions: Graduate Program in Management
Depositing User: Mrs. Frederika Kristin
Date Deposited: 19 Oct 2015 01:54
Last Modified: 19 Oct 2015 01:54
URI: http://repository.unika.ac.id/id/eprint/4297

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