KELVIN, KELVIN (2024) THE RELATIONSHIP BETWEEN SERVICE QUALITY, ATMOSPHERE, AND CUSTOMERS’ REVISIT INTENTIONS OF OPENAIRE RESTO AND BAR. S1 thesis, UNIVERSITAS KATOLIK SOEGIJAPRANATA.

Preview	Text 17.J2.0013-KELVIN_COVER.pdf Download (1MB) | Preview
	Text 17.J2.0013-KELVIN_BAB 1.pdf Restricted to Registered users only Download (1MB)
	Text 17.J2.0013-KELVIN_BAB 2.pdf Restricted to Registered users only Download (3MB)
	Text 17.J2.0013-KELVIN_BAB 3.pdf Restricted to Registered users only Download (1MB)
	Text 17.J2.0013-KELVIN_BAB 4.pdf Restricted to Registered users only Download (1MB)
	Text 17.J2.0013-KELVIN_BAB 5.pdf Restricted to Registered users only Download (413kB)
Preview	Text 17.J2.0013-KELVIN_DAFPUS.pdf Download (810kB) | Preview
	Text 17.J2.0013-KELVIN_LAMP.pdf Restricted to Registered users only Download (935kB)

Abstract

This quantitative study is to investigate whether there is a relationship between service quality, atmosphere of openaire resto and bar and customers’ revisit intentions. To get the data, the writer used a questionnaire adopted from Muslihah (2018) which was distributed to 40 customers who visited the openaire restaurant market and bar. The data got is processed using SPSS to know the mean of each item and to know the whether there is an impact of service qualit y, at mosphere and customers’ revisit intent ion. The result of this study shows that the service qualit y and at mosphere can impact the customers’ revisit intent ion. There is a positive correlation between quality of service, atmosphere and revisit intention as the pearson correlation coefficient is 0.840.

Actions (login required)

View Item