Quality Control Design on Customized Mica Packaging Craft Product

SOEKESI, AGUSTINE EVA MARIA and KUSDIARTINI, VERONICA and Srining Prapti, Meniek and PRESTIANTO, BAYU (2021) Quality Control Design on Customized Mica Packaging Craft Product. Journal Of Management and Business Environment, 2 (2). ISSN 2685-5992

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Abstract

Quality is one of differentiation strategies that can be addressed to achieve competitive advantage. Many alternatives can be selected to achieve this purpose. One of them is to maintain good quality of the products. A craft souvenir enterprise in Semarang controls the operation system of every product it produces to meet a good quality. This is very important since it produces customized products in which each product is designed according to customer order. A case study was conducted on the mica packaging craft product. Observations for 3 months with weekly production period show that the proportion of defective products is still relatively high compared to that is set by the enterprise (3.6% against 3%). By using the Statistical Process Control method and follow-up using the fishbone diagram method, it is found that there are 3 main causes, namely material, man (labor), and machine factors. Refer to this analysis, corrective actions is carried out to reduce occurrence of defective products in the next production periods. Keywords: quality control, statistical process control, defective product, fishbone diagram

Item Type:	Article
Divisions:	Faculty of Economics and Business > Department of Management
Depositing User:	Mr Bayu Prestianto
Date Deposited:	10 Apr 2023 05:23
Last Modified:	10 Apr 2023 05:23
URI:	http://repository.unika.ac.id/id/eprint/31439

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