Effects of Organizational Citizenship Behavior on Customer Satisfaction with Service Quality as an intervening variable in XYZ University

IRMAWATI, BERNADETA and NUGRAHANINGSIH, TRI HARDJANTI and JOHANILA, . Effects of Organizational Citizenship Behavior on Customer Satisfaction with Service Quality as an intervening variable in XYZ University. In: IRCBE 2016. Faculty of Economics ond Business Diponegoro University.

[img] Text
_IRCBE N SRT TUGAS.pdf
Download (9MB)

Abstract

This study aimed to examine effect of Organizational Citizenship Behavior on Customer Satisfaction with Service Quality as an intervening variable in XYZ University. With the population of as many as 61 respondents with the method of data collection by using a questionnaire. The research will be analyzed using path analysis. Results showed that there is no effect of Organizational Citizenship Behavior on Customer Satisfaction with Service Quality as an intervening variable.

Item Type: Book Section
Subjects: 600 Technology (Applied sciences) > 650 Management > 658 Management > Job Satisfaction
Divisions: Faculty of Economics and Business > Department of Management
Depositing User: ms Christina Tri Hardjanti
Date Deposited: 15 Jan 2021 04:52
Last Modified: 15 Jan 2021 04:52
URI: http://repository.unika.ac.id/id/eprint/22935

Actions (login required)

View Item View Item
Unika Repository is powered by EPrints 3 which is developed by the School of Electronics and Computer Science at the University of Southampton. More information and software credits.