ANALYSIS OF HOTEL JARGON USED BY HOTEL FRONT OFFICERS

Saputra, Andreas Djaja (2019) ANALYSIS OF HOTEL JARGON USED BY HOTEL FRONT OFFICERS. Other thesis, UNIKA SOEGIJAPRANATA SEMARANG.

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Abstract

The researcher conducted a study on hotel jargons used by hotel front officers. The purpose of this research is to find out the English jargons used by front officers of hotels in Semarang and to investigate when and with whom they use English jargons. The researcher used a qualitative method to conduct the analysis. The researcher obtained data from hotel documents such as registration form or reservation form and conducted interviews with two Front Office managers from two different hotels. The researcher analyzed the documents and the result of the interviews. The results of the study confirm Juddin's theory (2017) that jargon is a special language and used by people coming from a single profession or a group society. Further explained, hotel front officers used in total of 96 jargons for communicating effectively in four main situations, they are reservation, check-in, report, and duty hour conversation. Hotel front officers used jargon to communicate with other front officers, housekeeping staffs, accounting staffs, and the guests.

Item Type: Thesis (Other)
Subjects: 700 Arts and Recreation > 720 Architecture > 728 Residential buildings > Hotels
Divisions: Faculty of Language and Art > Department of English Literature
Depositing User: Mr Lucius Oentoeng
Date Deposited: 09 Jul 2019 09:57
Last Modified: 09 Jul 2019 09:57
URI: http://repository.unika.ac.id/id/eprint/19604

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