Request Strategies between Insurance Company Agentand Customers

Ade P, Fredian Nadar (2017) Request Strategies between Insurance Company Agentand Customers. Other thesis, Unika Soegijapranata.

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Abstract

This study has been done to find out the request strategies applied by insurance agents when conversing with their clients.The data was collected from three direct conversation between the agent and three customers which was recorded and two written conversation from BBM chats. From the analysis,it is found out that in making request to agents, clients uses different kinds of request stategies.They use three out off our types of request startegies. They apply indirect request,conventionally indirect request(hearer-oriented condition)and direct request.It is also found out that the range of diffrent age influences the choice of request strategies used. When the client and the agent are at the same or near the same age,they will use direct request while when the difference age of the client and the agent is high,they seldom use direct request. The closeness between the clients and the agent also determine the kind of request strategies applied

Item Type:	Thesis (Other)
Subjects:	300 Social Sciences > 330 Economics > Public Finance > Insurance
Divisions:	Faculty of Language and Art > Department of English Literature
Depositing User:	Mr Ign. Setya Dwiana
Date Deposited:	03 Jan 2018 08:49
Last Modified:	26 Aug 2021 06:56
URI:	http://repository.unika.ac.id/id/eprint/15601

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